Frequently Asked Questions

Real wood floors will age and mature with your property, this means that they will mark and dent more easily than a laminate would but this is part of the character of real wood floors and should not be viewed as a fault of the product. The shade of the wood surface will change with exposure to sunlight. Dependant on the species, it will either lighten or darken with age. The shade variation will only go on to a certain level and then cease. Any unexposed surface areas will eventually catch up with the colour differences once exposed. Depending on the type of real wood floor (solid or engineered) it can sanded and re lacquered several times to prolong the life of the floor.

Each type of flooring has its specific use and choosing one over the other is dictated by your lifestyle and needs. Solid wood should be in a moisture-controlled environment. Solid wood can be glued and nailed down onto wood subfloor (timber batten or plywood). Engineered wood flooring consists of a multi-plied, cross-stacked backing with a real wood veneer (top layer of a selected species). Engineered wood flooring can be used on grade, above and below grade. Engineered wood flooring is more dimensionally stable so it can be installed in areas where solid wood is not compatible due to moisture. Engineered wood can be glued and nailed down over wood subfloor. Engineered woods can also be laid as a floating floor, but the floor is not anchored to the subfloor.

It is very easy to maintain a hardwood floor. As long as good installation materials are used (i.e. high quality coating and good quality timber flooring with proper moisture content) and reliable installation methods are applied, a hardwood floor will not require heavy maintenance. We do offer a series of care, maintenance and cleaning products that specially designed for taking care our lacquer and oil finished solid and engineered hardwood flooring.

Our solid and engineered hardwood flooring is respectively finished with 4 and 7 coats of imported, high quality waterbased polyurethane and acrylic lacquer so our wood flooring is highly scratch resistant. Be advised that heavy-duty contact, such as moving heavy furniture and high-heel contact, can cause deep scratches and dents in wood floors. With reasonable care, your wood floor can last a lifetime.

No hardwood variety is 100% termite resistant or decay resistant. By keeping the moisture content of wood flooring below 20%, the possibility for the attacking of termites or fungi is lesser. As all our wood flooring products are kiln-dried (KD), the possibility of fungi attack is minimal. At the same time, this keeps movement of the flooring (contraction and expansion) to a minimum. The heartwood of some hardwood species such as chengal, balau, merbau, belian and teak have a natural resin or odour that repels termites or fungi. Therefore, make sure you are getting the sapfree (without sapwood) wood flooring when you manage to install the wood flooring outdoor. Lastly, termites do not only attack wood flooring but also your kitchen cabinets, wardrobes, wooden door frames, timber paneling, etc. Proper anti-termite and fungi treatment is highly recommended for your peace of mind.

Wood is hygroscopic in nature, wood will absorb water (expand) when comes into contact with water (or moisture) and release water (shrink) to surrounding if the moisture content in the wood higher than the relative humidity in the surrounding environment, regardless the origins of the species. As long as wood is kiln-dried to the required moisture content percentage, it can be made into many forms of furniture or wood flooring and exported to almost any country in the world. For example, wood product exports to Iceland require approximately 6% to 7% moisture content while the Malaysian equivalent standard is approximately 12% moisture content. Even local tropical hardwood will not be as stable as imported temperate species if the wood is not properly kiln-dried. Malaysia’s tropical and Rubberwood furniture, for instance, are readily exported to countries with different climates due to proper kiln-drying processes. In fact, imported hardwood flooring requires higher quality control of moisture content in order to ship to other countries.

There is a broad price range for installation in the market. Generally the price of installation is determined by the materials used; like floor coating (imported or local water-based floor coating), sanding machine (local conventional or imported with latest technology machine), adhesives (solid content to water ration), subfloor materials (plywood subfloor or rubber underlay) and nailing machine (pneumatic nailer or carpentry air gun nailer). The better the quality of the materials used, the better the results – which will come at a higher price for installation. Installation methods can also influence the installation fee. Some wood flooring installations may require a sub-base while others do not. If a sub-based is required, the kind of sub-base material used adds to the total cost of installation. Last but not least, the services of more experienced and professional installers generally cost more. However, the payoff for the homeowner is reliable, trouble-free installation and better after-sales service.

When gluing real wood floors (solid or engineered) to the subfloor an expansion gap of 15mm towards the walls is sufficient. With floating-floor installations for every metre of installation width the flooring requires a distance to the wall of at least 5mm, lengthwise an expansion gap of 15mm is sufficient.

Despite our strict sorting criteria and thorough quality control there may be certain material-specific peculiarities that customers come across during the on-site selection and installation process which may need to be cut out. Generally, we recommend adding 5% to the room’s sqm-total for cutting scrap.

Yes, any kind of wood will change its colour over time. During this process, light-coloured wood type is not necessarily going to get lighter, dark wood types however will get darker. Every wood type has a characteristic aging process of its own and will react in its individual way.

Yes, but be aware that every sanding process will take off about 1mm of the flooring’s wear-layer. Try not to use very heavy sanding machinery as the big weight of these machines may lead to the creation of “sanding waves”.

The installers have to make sure that the MC of cement screed shall not be exceeded 12% prior to the commencement of installation of real wood flooring.

You can have a drop or rise up to 3mm over 1.2 linear metres (CONQUAS SYSTEM).

No, not necessary. We have a special method of removing and replacing just that particular damaged piece. This saves money and time for you.

We offer a standard 12-months warranty to cover the manufacturing defect on our solid hardwood products, while we offer a standard 10-years warranty to cover the manufacturing defect on our engineered hardwood products. Please request for official warranty documentation from our office for further details.